Your privacy matters to aw999. This Privacy Policy explains what personal data we collect from players across Pakistan — from Karachi to Lahore, Islamabad to Faisalabad — how we use it, who we share it with, and the rights you hold over it. We are committed to handling your information transparently and in accordance with our obligations as an internationally licensed gaming platform.
Six core principles that govern how aw999 handles your personal information
aw999 is upfront about what data we collect and why. We do not collect data that is not necessary for the operation of your account or compliance with our regulatory obligations.
All personal data held by aw999 — including CNIC details, PKR transaction records, and gaming history — is stored on encrypted servers with access restricted to authorised personnel only.
aw999 never sells, rents, or trades your personal data to third parties for marketing or commercial purposes. Your information exists to serve your gaming experience, full stop.
We collect only what is necessary — no more. aw999 does not request data beyond what is required for account operation, identity verification, payment processing, and legal compliance.
You retain the right to access, correct, or request deletion of your personal data held by aw999, subject to our legal retention obligations. Requests are processed within 30 calendar days.
This Privacy Policy is reviewed at least annually and updated whenever our data practices change. Players are notified of material changes via the registered email address before changes take effect.
This Privacy Policy describes how aw999 ("we", "us", "our") collects, processes, stores, and protects the personal information of individuals ("you", "Player", "User") who register an account on or otherwise interact with the aw999 platform at aw999.one.
By registering an aw999 account, depositing funds, placing a bet, or otherwise using the platform, you confirm that you have read and understood this Privacy Policy and consent to the data practices described herein. This Policy is incorporated by reference into the aw999 Terms & Conditions, which govern your use of the platform.
Scope: This Policy applies to all personal data processed in connection with your use of aw999.one, including data collected via the website, customer support interactions, and payment processing channels. It does not apply to third-party websites or services that may be linked from the platform.
We serve players across Pakistan — including Karachi, Lahore, Islamabad, Faisalabad, Rawalpindi, and Multan — and we take our responsibility to handle their personal information with care and respect extremely seriously. aw999 operates under an international gaming licence and adheres to the data protection standards required by that licensing regime.
aw999 collects personal data in three principal ways: data you provide directly, data generated automatically through your use of the platform, and data obtained from authorised third parties for verification purposes.
| Data Category | Examples | Source |
|---|---|---|
| Identity | Name, DOB, CNIC number | You / Verification provider |
| Contact | Mobile number, email, city | You |
| Financial | JazzCash/EasyPaisa number, bank account | You / Payment processor |
| Technical | IP address, device type, browser | Automated collection |
| Gaming activity | Bets placed, games played, win/loss history | Automated collection |
| Communications | Support chat logs, complaint records | You |
aw999 uses your personal data only for the specific purposes described below. We do not process your data in ways that are incompatible with the purpose for which it was originally collected.
To create and manage your aw999 account, verify your identity (including CNIC verification), process deposits and withdrawals in PKR, settle bets, and provide you with a personalised gaming experience across our cricket betting, casino, slot, crash, and fishing game products.
To fulfil our obligations under our international gaming licence, including Know Your Customer (KYC) requirements, anti-money laundering (AML) checks, responsible gaming obligations, and retention of records as required by applicable regulations. This includes age verification to enforce the 21+ access restriction that applies to all aw999 services.
To detect, investigate, and prevent fraudulent activity, bonus abuse, money laundering, account takeovers, and other conduct that threatens the integrity of the aw999 platform or harms other players. Risk profiling data is used solely for platform security and is not used for discriminatory purposes.
To respond to your enquiries, process complaints, provide technical assistance, and maintain records of support interactions. Support is available 24/7 and response logs are retained to ensure quality and consistency.
To send you promotional offers, bonus notifications, and platform updates via email or SMS, where you have consented to receive such communications. You may withdraw marketing consent at any time by contacting support or updating your account communication preferences. Withdrawal of marketing consent does not affect the lawfulness of processing carried out before withdrawal.
To analyse aggregated and anonymised usage data to improve the functionality, performance, and user experience of the aw999 platform, including optimisation for mobile devices commonly used across Pakistan.
aw999 processes your personal data on the following legal bases:
Note: Where processing is based on your consent, withdrawal of that consent will not affect the lawfulness of processing that occurred prior to withdrawal. It will also not affect processing carried out on other legal bases.
aw999 does not sell your personal data. We share your data with third parties only in the following limited circumstances:
We engage third-party companies to perform services on our behalf. These include payment processors (JazzCash, EasyPaisa, HBL, UBL, Meezan Bank), identity verification providers, game software suppliers, IT infrastructure and cloud hosting providers, and customer support platforms. These parties are contractually bound to process your data only as instructed by aw999 and for no other purpose.
aw999 will disclose personal data to competent regulatory authorities, law enforcement agencies, financial intelligence units, or courts where required to do so by law, regulatory obligation, or valid legal process. This includes cooperation with investigations into money laundering, fraud, or match-fixing where aw999 is lawfully required to participate.
In the event of a merger, acquisition, or sale of all or part of the aw999 business, your personal data may be transferred to the relevant successor entity. You will be notified of any such transfer and any material change to this Privacy Policy that results from it.
We may share your data with additional third parties where you have given explicit prior consent to such sharing. Such consent may be withdrawn at any time by contacting aw999 support.
Under no circumstances does aw999 sell, rent, lease, or otherwise transfer your personal data to third parties for their own marketing, advertising, or commercial purposes.
aw999 uses cookies and similar tracking technologies on aw999.one to deliver a functional, secure, and personalised experience. A cookie is a small text file placed on your device when you visit the platform.
You can manage or disable non-essential cookies through your browser settings. Note that disabling certain cookies may affect the functionality of the aw999 platform, including the ability to maintain a logged-in session. aw999 does not use third-party advertising or behavioural tracking cookies.
aw999 retains your personal data for as long as is necessary for the purposes described in this Policy, or for as long as required by applicable law or our licensing obligations, whichever is longer.
Following the applicable retention period, personal data is securely deleted or irreversibly anonymised. Anonymised, aggregated data may be retained indefinitely for statistical and analytical purposes without restriction.
aw999 implements a comprehensive set of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, loss, or destruction. These measures include:
While aw999 takes all reasonable precautions, no transmission over the internet is 100% secure. You play a role in protecting your account by maintaining strong, unique credentials and reporting any suspected unauthorised access to support immediately.
Subject to applicable law and our regulatory obligations, you have the following rights in respect of your personal data held by aw999. To exercise any of these rights, please contact our support team at [email protected].
Response timeframe: aw999 will acknowledge all data rights requests within 5 business days and provide a full response within 30 calendar days. Where a request is complex or involves a high volume of data, we may extend this period by a further 60 days with prior notification. Rights requests will not be fulfilled where doing so would conflict with our legal obligations, including AML record-keeping requirements.
aw999 is a strictly adult platform. Registration, access to games, and all associated services are restricted to individuals who are at least 21 years of age. We do not knowingly collect personal data from individuals under the age of 21.
If you are a parent or guardian and believe that a minor has registered an aw999 account or provided personal data to the platform without your consent, please contact us immediately at [email protected]. We will investigate promptly and take appropriate action, including closure of any confirmed underage account and deletion of associated personal data.
Age verification is a mandatory step in the aw999 account lifecycle. We use CNIC verification as the primary age check mechanism, as CNIC issuance in Pakistan requires the holder to be at least 18 years of age. Additional verification steps may be applied at aw999's discretion where the platform has reason to question a user's stated age.
aw999 operates as an internationally licensed gaming platform. Some of the third-party service providers engaged by aw999 — including game software suppliers and cloud infrastructure providers — may process personal data in jurisdictions outside Pakistan.
Where your personal data is transferred outside Pakistan, aw999 ensures that appropriate safeguards are in place to protect your data, including contractual data protection clauses with the relevant third-party recipients that align with international data protection standards.
By using the aw999 platform, you acknowledge that your personal data may be processed in countries other than Pakistan. In all such cases, we ensure that the level of protection provided is consistent with our commitments under this Privacy Policy.
aw999 reviews this Privacy Policy at least annually and may update it at any time when our data practices change, when required by law or regulation, or when we introduce new products and services that involve new categories of data processing.
Where changes are material — meaning they significantly affect your rights or how your data is used — aw999 will notify you by email to your registered address at least 14 days before the changes take effect, and will display a prominent notice on the platform.
For minor or clarificatory changes, we will update the "Last updated" date at the top of this document. We encourage you to review this Policy periodically to stay informed about how aw999 protects your information.
The version of this Privacy Policy published at aw999.one/privacy-policy at any given time is the current, operative version. Archived versions are available on request from [email protected].
For any questions, concerns, or requests relating to this Privacy Policy, or to exercise any of your data rights, please contact the aw999 support team:
When contacting us regarding a data rights request, please include your full name, registered email address, and aw999 account username to help us locate your account and process your request efficiently. For security purposes, we may ask you to verify your identity before actioning certain requests.
If you believe that aw999 has processed your personal data in a manner inconsistent with this Privacy Policy or applicable data protection law, you have the right to lodge a complaint with the relevant data protection supervisory authority in the jurisdiction where you reside or where the alleged infringement occurred.
We handle your data with the care it deserves. Review our full Privacy Policy, then start playing with confidence. All transactions in PKR. 21+ only.